Returns Policy

• You may return any goods within 30 days of receipt.
• Any returned goods must be unused with any labels still attached and in their original packaging.
• If you are returning any pre-packaged items, such as wellingtons or waders, please place the items within a parcel or bag before applying any returns labels. This will prevent any damage to the original packaging.
• Once returned, we will process a full refund for the returned goods. At this time, we are unable to process exchanges.
• To help us identify your order, please complete and enclose the returns form that you received with your order. If you require a printable version of this form please, click here.
• Goods can be returned to our Ballymena showroom or posted to the address below. Any postage costs will be at your own expense.

Serious - Returns
Unit 6, Pennybridge Business Park,
Ballymena, Co. Antrim,
Northern Ireland,
BT42 3HB.

Festive Returns

• If you purchase goods between November 24th and December 24th, you may return them until January 31st.
• Our usual returns policy still applies - goods must be unused with any labels still attached and in their original packaging.

Incorrect or Faulty Goods

• If you find that you have received a faulty or incorrect item, please, contact our customer service team before making a return. Our team will then advise you on the next steps.

Warranty Goods

• If any product develops a fault within 12 months of receipt, you may be eligible for a replacement or repair.
• Please, forward any relevant images and a detailed description of the fault to our customer service team. From there, we will review the provided information alongside the manufacturer.